Chatbot Bootcamp: Using Google Cloud

Whether it’s inquiring about a strange charge on your bank statement or figuring out how soon your package will arrive, it’s pretty likely you’ve been helped by a chatbot in the past. With customer demands continually increasing, Chatbots is one way to leverage technology to service customers’ common queries, so that your team can focus on the more complex issues, or be redirected to higher value tasks.  They provide quick assistance, create a more efficient customer experience, save businesses money, and more. What’s not to love about chatbots?

If you’ve been wanting to learn more about chatbots or are curious to know how much of a difference they make, this event was curated just for you!

Joel Bongco, VP and CTO of eWorld Enterprise Solutions, leads a deep dive discussion on Google Cloud capabilities, particularly Dialogflow. He and his team of customer experience (CX) experts will share how they’ve leveraged Dialogflow while working on their own projects, and attendees will walk away with…

  • A deeper understanding of Google Cloud and more specifically, Dialogflow.
  • More knowledge about CX implementation, both best practices and lessons learned.
  • A memory bank of success stories that illustrate Google Cloud’s capabilities.

This event will be especially helpful to IT managers, technical business analysts, developers, and those who have similar job responsibilities. However, professionals from all levels and all industries are welcome to attend.

Agenda

  • Overview of Google AI
  • Introduction to Google Dialogflow
  • Discussion: Contact Center and Virtual Agents
  • eWorld Enterprise Solution’s CX projects — E.g. Safe Travels, Department of Health (DOH) Vaccine Hotline, Pandemic Electronic Benefit Transfer (P-EBT) Call Center

Resources

Presentation: Implementing an AI Chatbot with Dialogueflow

Machine Learning Video

Google Qwiklabs

Lab: Implementing an AI Chatbot with Dialogflow

Tips for the lab:

  • Open lab in an incognito window so lab credentials don’t get confused with your personal Google account
  • You have an hour to do the lab – review the instructions before starting the lab
  • Have notepad (or notepad equivalent) so you have something ready to copy over information such as username, pw, project ID, etc
  • Making sure to open everything in different tabs since leaving from the page will cause the lab to restart

Speakers

Joel Bongco

Joel Bongco

AVP/CTO, Executive

eWorld Enterprise Solutions

Ethan Chow

Ethan Chow

CX Developer

eWorld Enterprise Solutions

Garry Hwang

Garry Hwang

Senior CX Developer

eWorld Enterprise Solutions

Dean Ramos

Dean Ramos

CX Project Manager

eWorld Enterprise Solutions

Daniel Liu

Daniel Liu

Customer Engineer

Google Cloud

Hosted by

Explore other resources:

Get in touch

By sharing knowledge and resources we can build Hawaiʻi’s future together

Sign up for
our newsletter

Contact us

Download
resources