AI

AWS and Personalized Product Recommendations

AWS and Personalized Product Recommendations

Gartner predicts that the business value created by AI will reach $3.9B in 2022. Understanding customers and being able to launch personalized campaigns for customers with relevant recommendations helps businesses bridge needs of their customers with their relative...

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Chatbot Bootcamp: Using Google Cloud

Chatbot Bootcamp: Using Google Cloud

Whether it's inquiring about a strange charge on your bank statement or figuring out how soon your package will arrive, it's pretty likely you've been helped by a chatbot in the past. With customer demands continually increasing, Chatbots is one way to leverage...

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The People and Bots Behind Safe Travels

The People and Bots Behind Safe Travels

Nearly 1.5 million travelers to Hawaii have used the Safe Travels Digital Platform since the pre-travel testing program began in October. Hear from the experts who collaborated on this effort that integrated a multi-layered approach using innovative solutions that...

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The Power of RPA and What It Can Do For Your Business

The Power of RPA and What It Can Do For Your Business

Organizations are turning to Robotic Process Automation (RPA) to automate tedious, repetitive tasks and rules-based processes. Time saved through RPA can enable businesses to devote more time to serving customers or other higher-value work. The data gathered through...

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AI for Call Center

AI for Call Center

Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different options to make their help desk and call center operations more effective and efficient.  The pandemic and dispersed workforce...

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