Customer Care

Chatbot Bootcamp: Using Google Cloud

Chatbot Bootcamp: Using Google Cloud

Whether it's inquiring about a strange charge on your bank statement or figuring out how soon your package will arrive, it's pretty likely you've been helped by a chatbot in the past. With customer demands continually increasing, Chatbots is one way to leverage...

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The People and Bots Behind Safe Travels

The People and Bots Behind Safe Travels

Nearly 1.5 million travelers to Hawaii have used the Safe Travels Digital Platform since the pre-travel testing program began in October. Hear from the experts who collaborated on this effort that integrated a multi-layered approach using innovative solutions that...

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A Tale of Two Government Agencies on Salesforce

A Tale of Two Government Agencies on Salesforce

Hear inspiring stories from the Department of Commerce and Consumer Affairs and the Department of Hawaiian Home Lands as they share how they are implementing Salesforce and transforming their Departments. Paula and Dean shared how they began their journies to where...

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Accelerating Digital Transformation

Accelerating Digital Transformation

Digital Transformation has accelerated globally across private and public sectors. The trend has accelerated exponentially in response to the global COVID pandemic. To accomplish this we must develop and enhance our customer relationships in new ways focused on a 360...

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AI for Call Center

AI for Call Center

Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different options to make their help desk and call center operations more effective and efficient.  The pandemic and dispersed workforce...

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