Operational Efficiencies

Innovation Framework: Ideas to Impact

Innovation Framework: Ideas to Impact

The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities. Join us for an interactive session to learn proven methods for bringing “ideas to impact!” The session will detail components of innovation, share...

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Chatbot Bootcamp: Using Google Cloud

Chatbot Bootcamp: Using Google Cloud

Whether it's inquiring about a strange charge on your bank statement or figuring out how soon your package will arrive, it's pretty likely you've been helped by a chatbot in the past. With customer demands continually increasing, Chatbots is one way to leverage...

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Invest in Hawaiʻi’s Digital Economy

Invest in Hawaiʻi’s Digital Economy

The pandemic quickly revealed that our physical borders matter less and embracing innovation matters much more. Long evaluations and analysis paralysis are a thing of the past and the “test and try” mentality is more prevalent. (Especially with the cost of launching...

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The People and Bots Behind Safe Travels

The People and Bots Behind Safe Travels

Nearly 1.5 million travelers to Hawaii have used the Safe Travels Digital Platform since the pre-travel testing program began in October. Hear from the experts who collaborated on this effort that integrated a multi-layered approach using innovative solutions that...

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The Power of RPA and What It Can Do For Your Business

The Power of RPA and What It Can Do For Your Business

Organizations are turning to Robotic Process Automation (RPA) to automate tedious, repetitive tasks and rules-based processes. Time saved through RPA can enable businesses to devote more time to serving customers or other higher-value work. The data gathered through...

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A Tale of Two Government Agencies on Salesforce

A Tale of Two Government Agencies on Salesforce

Hear inspiring stories from the Department of Commerce and Consumer Affairs and the Department of Hawaiian Home Lands as they share how they are implementing Salesforce and transforming their Departments. Paula and Dean shared how they began their journies to where...

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AI for Call Center

AI for Call Center

Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different options to make their help desk and call center operations more effective and efficient.  The pandemic and dispersed workforce...

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An Old School Company Digitizes

An Old School Company Digitizes

Forbes named Jeff Smith one of the most experienced chief information officers in the world. “He led the technology functions of Ingersoll Rand, Allied Signal, Telstra, and IBM. At Suncorp, he rose above the role, beginning his tenure there as CIO, rising to the role...

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Technology Solutions to Curb the Pandemic

Technology Solutions to Curb the Pandemic

COVID has forever changed the way we work and live. How can we implement different and complimentary technology solutions such as screening and surveillance, tracing and social distancing to solve the challenges we face. From taking precautions to keeping your team...

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Becoming a Data-Driven Business

Becoming a Data-Driven Business

Research suggests that while most companies stress the importance of turning data into actionable insight, less than a quarter feel their company is successful at doing this. A large portion of our local businesses are not treating their own data as an asset. See...

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